Shipping policy
Processing Time
All orders are processed within 1-3 business days after payment has been received and verified. Once your order has been processed, it will be handed over to our courier partner for delivery.
Delivery Timeframes
We proudly ship throughout South Africa using
Aramex Store to Door.
Estimated delivery time: 8-11 business days (this excludes weekends) from the date your order is dispatched.
Please note that delivery times are estimates and may vary depending on your location, public holidays, weather conditions, peak periods, and other factors outside of our control.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so that you can monitor the progress of your delivery.
Delivery Delays
While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
Gear Junction™ is not responsible for delays caused by:
- Courier operational delays
- Adverse weather conditions
- Public holidays
- Customs or regulatory requirements
- Incorrect or incomplete delivery information provided by the customer
- Events of force majeure or other unforeseen circumstances
However, we will always do our best to assist customers in tracking and resolving any delivery issues with the courier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. EaseEdit™ cannot be held liable for orders delayed, lost, or returned due to incorrect or incomplete address information supplied by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and find a suitable resolution.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support and we will be happy to assist.